Refund policy

Returns & Refunds Policy:

We strive to provide high-quality products and exceptional customer service. However, in the event that you receive a faulty product, we offer a returns and refunds policy as outlined below:

Faulty Products: If you receive a faulty product, please notify us via email within 7 days of receiving the product. Upon receipt of your email, we will issue a case number, which must be attached to the product being returned.

Return Procedure: Once you have received a case number, you may proceed to return the faulty product to us. Please ensure that the product is securely packaged to prevent any damage during transit.

Refund Process: Upon receiving the returned product, we will inspect it to verify the fault. If the product is indeed faulty, we will initiate a refund for the full purchase price. Please note that refunds will be processed using the original payment method used for the purchase.

Non-Refundable Situations: We do not offer refunds in the following situations:

• If a product is lost once it has been dispatched from our warehouse.
• If a customer wishes to return a product due to dissatisfaction unless the product is deemed faulty upon inspection.

Non-Faulty Returns: Please note that we do not accept returns or provide refunds for dissatisfaction with the product unless the product is found to be faulty. We encourage customers to carefully review product descriptions and specifications before making a purchase.

We appreciate your understanding and cooperation with our returns and refunds policy. If you have any further questions or require assistance, please do not hesitate to contact our customer service team for prompt assistance.